You can change this preference as many times as you like, so if you don’t want to deactivate Messenger permanently, follow the same process to deactivate Messenger temporarily.
Click “Settings” at the top of your Page.Login to your Facebook business account.Here’s a step-by-step guide to deactivating Messenger: Deactivating Messenger won’t fix everything, but disabling the app will give you the breathing room you need to focus on your most effective marketing efforts. If you can’t keep up with your Facebook messages, you need to learn how to deactivate Facebook Messenger. Quick responses are ideal in all circumstances but not realistic for many businesses. So without dedicated personnel sitting at the computer, monitoring every incoming message, you may be disappointing customers and hurting your brand.
Facebook introduced a policy in March 2020 stating that if your business doesn’t respond to a customer’s message within 24 hours, you can no longer respond to messages at all. And it’s not just a few customers that expect instant service. Studies show one in five customers expects immediate responses to issues raised on social media, including Facebook Messenger. When that happens, you may find you aren’t replying promptly-or at all. But lean businesses with few, if any, marketing employees often don’t have the time to keep up with even the remaining influx of communications. You can choose to automate a number of responses-or pay for addons that let you do even more using bots. With the click of a button, every customer can connect with you to resolve customer service issues, vent about a bad experience or ask any number of questions. But before diving into how to deactivate your Messenger, learn more about why this may be the right choice for your business.įacebook Messenger can quickly get out of hand. If you decide to stop using Facebook Messenger, you need to know how to deactivate the Messenger app. Using Facebook Messenger as a communications and marketing tool doesn’t work for every business, and it might not work for you. But the deluge of messages from Facebook Messenger can be overwhelming for some business owners.
There are 20 billion messages exchanged between companies and consumers every month. And those messages aren’t just going out to family and friends.īusinesses are using Facebook Messenger now more than ever. These users exchange an astounding 8 billion messages per day. Every month, about 1.3 billion people use Facebook Messenger to communicate via Facebook.
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